Frequently Asked Questions
Here are some of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at info@luxuryroulettewatch.com.
Which Browser Should I Use To View Your Site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari.
How Do I Place An Order On LuxuryRouletteWatch.com?
Ordering on LuxuryRouletteWatch.com is easy and safe. Once you have found the item you would like to purchase, click on the “Buy It Now” button and then click the bag icon in the upper-right corner to proceed to checkout. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, where you will be asked for your credit card information.
What Payment Methods Does LuxuryRouletteWatch.com Accept?
We currently accept all major credit cards, debit cards, and PayPal. For information on alternate payment methods, please contact our Customer Support team at info@luxuryroulettewatch.com.
Is It Safe To Order On LuxuryRouletteWatch.com?
Yes, it is safe to order on LuxuryRouletteWatch.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
How Safe Is My Personal Information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
How Do I Apply My Discount Code?
On the checkout page, enter your discount code under the 'Discount' field. Please note that only one discount can be applied per order, and each discount has one use per customer.
When Will I Get My Order?
All orders will be dispatched from our warehouse within 3 business days. During peak periods, please allow for up to 7 business days for dispatch. Note that all shipping times exclude customs clearance delays.
Which Currency Will I Be Charged In?
We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
Can I Change Or Cancel My Order?
To cancel or change your order, please email us immediately at info@luxuryroulettewatch.com (within 24 hours). Once our warehouse has processed your order, we will be unable to make any changes, so it is important to contact us as soon as possible.
What If I Need To Return Something?
No worries! Contact us at info@luxuryroulettewatch.com, and we will help guide you through the process to send the item back.
What Can I Do If I Received A Damaged Item?
If you have received a damaged item, please let us know immediately at info@luxuryroulettewatch.com so we can resolve the issue as soon as possible!
We are not responsible for any damages caused by wear and tear or if the item does not fit due to sizing issues. Damages caused by refitting and resizing on your own will not be accepted.
What If I Have A Question Not Listed Here?
Contact us at info@luxuryroulettewatch.com, and we will follow up with you within 24 hours.